Our Board-Certified Providers Are Ready to Help

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Frequently Asked Questions

  • Do you require appointments?
    • We are a walk-in facility and welcome you to come in at your convenience. No appointment or no referral required. We do offer Fast Pass Reservations to save your spot in line to expedite your visit. Visit our website at fasttrackurgentcare.com/fastpass to book your reservation. We strive to expedite visits for all patients but we prioritize stabilizing emergency events first.
  • When should I visit an urgent care?
    • Our board-certified medical providers offer care for a wide array of non-life threatening illnesses and injuries, as well as basic healthcare services. If you are experiencing a medical emergency, please call 9-1-1.  Click here for a common service list.
  • What services and treatments do you offer?
    • While the services rendered will depend on  care needs and the diagnosis determined with your provider, we do offer the following services at all of our locations: X-rays, EKG, incisions and drainage, laceration repair and suture removal, physicals, diagnostic testing , ear lavage, splinting, in-house lab studies, medications, and immunizations.
  • What insurance do you accept? What will my plan cover?
    • We accept most major insurances. We verify eligibility and benefits when you arrive to our clinics with your insurance card. Click here for a list of our accepted insurance. Prior to your visit, we recommend calling your insurance to verify your urgent care benefits.
  • Follow up (results, labs, testing, appointments, referral, returned calls, EOBs-call insurance)
    • Our team calls patients for results notification and referrals. Lab results are typically available in 3 to 7 days, depending on the specific test ordered, but in some instances laboratory results may take longer to be reported to us. If you have not heard from our office within 3 to 7 days, please check your patient portal, message us through your portal or call our team directly. If you’ve not heard from our referral specialists within 5 days, please call our referral team directly at 813-616-8875
  • Do you offer a discount rate for patients without insurance?
    • We offer self-pay discounted pricing at the time of visit. An evaluation starts at $135 for patients without insurance.  If diagnostic testing, procedures or other services are required, these charges will be in addition to the evaluation cost.
  • How are you addressing COVID-19 testing and treatment?
    • We are focused on maintaining convenient access to appropriate care and testing needs related to COVID-19. We require all patients, visitors and staff to wear masks at all times while in the clinic. We are not a testing site. We recommend a full evaluation for all patients to determine the appropriate COVID-19 testing and treatment plans for your needs.
  • I need to reschedule, cancel or change my fast pass appointment.
    • To cancel your reservation with us, please call 727-685-2635 and leave a message with your First Name, Last Name, Date of Birth and the date and time of your reservation. Our team will address your request promptly and will return a call if you provide a phone number to call back. To reschedule or change your fast pass reservation, please call our team at 813-925-1903.
  • What are your hours of operation? How busy are your locations right now?
    • We are open 8AM to 8PM, 7 days a week. We make every effort to staff our clinics appropriately to keep wait times to a minimum.  Walk-ins are welcome, but the best way to avoid longer wait times is to make a Fast Pass Reservation. We strive to evaluate, treat and have most patients on their way home within 30 minutes to an hour. We prioritize emergency events first.
  • How do I request medical records from TGH Urgent Care?
    • Patients are welcome to request records by calling, using their patient portal, coming into any of our convenient locations, emailing a signed request form to medicalrecords@fasttrackurgentcare.com or faxing our signed request form to 813-749-8370. For more information, please visit our medical records page here.
  • I have a question about billing?
    • To connect with someone in our billing department please call 813-616-6670. Please allow 24-48 business hours for a response so our billing team can best investigate and address your question/concern.
Coronavirus Information & Resources

COVID-19 Test to Treat

TGH Urgent Care powered by Fast Track has partnered with the Florida Department of Health (FDOH) to offer oral COVID-19 antiviral treatments for those who qualify. These treatments are being offered at all TGH Urgent Care locations throughout the Tampa Bay area.

COVID-19 INFO

CDC Self Checker

Do you suspect you may have been exposed to Coronavirus (COVID-19)? To learn more about the symptoms and whether you need testing, visit the official CDC Self Checker.

Announcement

Commitment to Responsible Prescribing Practices

We are committed to responsible antibiotic prescribing practices. Our goal is to adequately treat infections while protecting our community from the harmful effects of antibiotic resistant infections. TGH Urgent Care has earned the Antibiotic Stewardship Commendation Award from the Urgent Care Association due to our ongoing commitment to this goal.

4th Street St. Petersburg- Opening September 30th!

4949 4th Street North
St. Petersburg FL

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Apollo Beach

6182 North U.S. Highway 41
Apollo Beach FL

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Brandon

799 West Lumsden Road
Brandon FL 33511

813-925-1903

Open 7 Days a week,
8:00 am to 8:00 pm

Carrollwood

4505 Gunn Highway
Tampa FL 33624

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Downtown at The Heights

303 W Palm Ave
Tampa FL 33602

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Downtown on Water Street

564 Channelside Drive
Tampa FL 33602

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Fish Hawk

5464 Lithia Pinecrest Road
Lithia Florida 33547

813-925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Riverview

11406 U.S. 301 S
Riverview FL 33578

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Seminole

7601 Seminole Boulevard
Seminole FL 33772

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

South Tampa

3301 West Gandy Boulevard
Tampa FL 33611

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Sun City Center

16521 U.S. Highway 301
Wimauma FL 33598

813-925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Tarpon Springs

40545 US Hwy 19 N unit a
Tarpon Springs FL 34689

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Trinity at Starkey Ranch

13531 State Road 54
Odessa FL 33556

(813) 925-1903

Open 7 Days a Week
8:00 a.m. to 8:00 p.m.

5

Tyrone

3251 66th Street North
Saint Petersburg FL 33710

(813) 925-1903

Open 7 Days a Week
8:00 a.m. to 8:00 p.m.

Wesley Chapel

5504 Gateway Blvd
Wesley Chapel FL 33544

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Westchase

11969 Sheldon Rd
Tampa FL 33626

(813) 925-1903

Open 7 Days a week,
8:00 a.m. to 8:00 p.m.

Locations

The entire staff was so friendly & helpful. Our first visit here was quick, the office was very clean & they were great with my kids. We will be back for sure!

Sandra P.
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By far the nicest urgent care I've had the unfortunate opportunity to experience. The cleanliness and friendliness of this clinic are unmatched. - Sara S.

Sara S.
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Fast, quick, responsive, professional and courteous.

Melanie G.
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CLEAN, CLEAN, CLEAN and very friendly!!!

Rosaria F.
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The wait was minimum and the PA was very understanding. The staff at the front desk could be a bit more friendly. Other than that, good overall experience.

Alexander C.
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You dealt with my issue promptly and efficiently and i was on my way.

Stephen S.
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The staff was wonderful, very caring and truly cared about how I was.

Brandy P.
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