How To Choose The Right Urgent Care: The Ultimate Checklist

Selecting the right urgent care center is critical, especially when you need immediate medical attention. At TGH Urgent Care powered by Fast Track, we prioritize swift and efficient care without compromising quality. With numerous options available, it’s essential to consider specific factors to ensure you receive the best possible treatment. Our comprehensive services, highly qualified medical staff, and state-of-the-art facilities make TGH Urgent Care powered by Fast Track the ideal choice for your urgent healthcare needs.

Location and Accessibility

One of the first factors to consider is the location of the urgent care center. Proximity to your home or workplace can be critical in an emergency. An easily accessible urgent care center ensures you can get the help you need without unnecessary delays. When evaluating locations, consider:

  • Distance: How far is the urgent care center from your home, work, or school?
  • Transportation: Is it accessible via public transport? Is there ample parking available?
  • Operating Hours: Do the hours of operation fit your schedule, especially for after-hours care?

For those in the greater Tampa Bay area, TGH Urgent Care powered by Fast Track offers over 19 locations, ensuring that high-quality care is never far away.

Services Offered

Urgent care centers vary widely in the services they provide. It’s important to ensure that the facility you choose can handle the type of medical issue you are facing. Here are some common services to look for:

  • Injury Treatment: Ensure the center can handle various injuries from minor fractures to sprains.
  • Illness Care: Treatment for common illnesses like colds, flu, and infections should be available.
  • Diagnostic Services: Availability of on-site X-rays, lab tests, and other diagnostic tools.
  • Preventive Care: Services such as physical exams, screenings, and health assessments.

TGH Urgent Care powered by Fast Track provides a comprehensive range of services, including treatment for minor injuries, illnesses, diagnostic services, vaccinations, and preventive care, ensuring you receive the care you need under one roof.

Certifications and Staff Qualifications

The quality of care at an urgent care center largely depends on the qualifications and experience of the medical staff. When evaluating a facility, consider the following:

  • Certifications: Is the urgent care center accredited by recognized health organizations?
  • Staff Qualifications: Are the doctors, nurses, and medical assistants board-certified and licensed?
  • Experience: How experienced are the medical professionals in treating a variety of urgent medical issues?

TGH Urgent Care powered by Fast Track is staffed by board-certified physicians, nurse practitioners, and physician assistants who are committed to providing high-quality, compassionate care. Our team’s extensive experience ensures you receive the best possible treatment.

Patient Reviews and Ratings

Online reviews and ratings can provide valuable insights into the quality of care and patient satisfaction at an urgent care center. Look for:

  • Overall Rating: What is the average rating of the center on review sites?
  • Patient Feedback: Read detailed reviews to understand the experiences of past patients.
  • Response to Feedback: How does the center respond to negative reviews or complaints?

Consistently high ratings and positive patient feedback are indicators of reliable and high-quality care. TGH Urgent Care powered by Fast Track boasts numerous positive reviews, reflecting their commitment to patient satisfaction and exceptional care.

Insurance and Payment Options

Before choosing an urgent care center, it’s important to confirm that they accept your insurance plan and offer flexible payment options. Consider the following:

  • Insurance Coverage: Is the center in-network with your insurance provider?
  • Payment Plans: Do they offer payment plans or financial assistance for uninsured patients?
  • Cost Transparency: Are the costs of services clearly outlined and transparent?

TGH Urgent Care powered by Fast Track accepts most major insurance plans and offers competitive pricing for uninsured patients, ensuring you have access to affordable care. For a full list of insurances we accept, click here. Additionally, if you do not see your insurance listed, call our office and we will be happy to verify if we are in-network with your plan.

Wait Times and Scheduling

Efficiency is crucial in urgent care settings. Long wait times can be frustrating and counterproductive. When evaluating an urgent care center, consider:

  • Wait Times: What are the average wait times for walk-in patients?
  • Appointment Scheduling: Can you schedule appointments online or via phone to reduce wait times?
  • Operational Efficiency: How efficient is the check-in and check-out process?

Facility Cleanliness and Environment

The cleanliness and overall environment of an urgent care center can impact your comfort and experience. When visiting a center, take note of:

  • Cleanliness: Is the facility clean and well-maintained?
  • Environment: Is the waiting area comfortable and equipped with amenities?
  • Safety Protocols: Are there clear safety and hygiene protocols in place, especially important in the post-pandemic era?

TGH Urgent Care powered by Fast Track maintains high standards of cleanliness and a welcoming environment, ensuring your visit is as comfortable as possible.

Specialized Care

Some urgent care centers offer specialized care for specific populations or conditions. Consider whether the facility provides:

  • Pediatric Care: Are there specialized services for children?
  • Geriatric Care: Are there tailored services for older adults?
  • Women’s Health: Does the center offer services related to women’s health?

TGH Urgent Care powered by Fast Track offers pediatric urgent care at our clinics, ensuring children receive specialized care when needed. Our comprehensive approach includes services for patients from 3 months old to 103 years old, guaranteeing that everyone receives the appropriate and specialized attention they deserve.

Technology and Convenience

Modern technology can significantly enhance the convenience and efficiency of urgent care services. When choosing an urgent care center, consider the technological advancements they incorporate to improve patient care:

  • Online Check-In: Does the center offer an online check-in system to expedite the process?
  • Electronic Health Records (EHR): Are medical records maintained electronically for easy access and better coordination of care?

At TGH Urgent Care powered by Fast Track, we leverage technology to enhance your experience. Our On My Way system allows you to fill out your information online from the comfort of your home, expediting your check-in process when you arrive at the clinic. Additionally, our electronic health records system ensures seamless coordination of your care across all our locations. You can access all of your medical records here.

Personalized Care

Personalized care enhances patient satisfaction and outcomes. Look for:

  • Patient-Centered Approach: Does the center prioritize individualized care?
  • Communication: Are the medical staff attentive and communicative?
  • Cultural Sensitivity: Does the center respect and accommodate diverse cultural needs?

At TGH Urgent Care powered by Fast Track, personalized care is a cornerstone of our practice. Their staff is dedicated to understanding and addressing each patient’s unique needs.

TGH Urgent Care powered by Fast Track: Your Go To Urgent Care in the greater Tampa Bay Area

Choosing the right urgent care center is essential for receiving timely, effective, and compassionate medical attention. By considering these factors, you can make an informed decision that ensures the best possible care for you and your loved ones.

At TGH Urgent Care powered by Fast Track, we are proud to be partnered with Tampa General Hospital (TGH), ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2023-24 and nationally ranked among the top 50 hospitals in the nation in six specialties. This prestigious partnership provides us with unparalleled access to top-tier medical resources and expertise, giving us a significant edge in delivering superior healthcare services.

With over 19 locations in the greater Tampa Bay area, including Hillsborough, Pinellas, and Pasco counties, TGH Urgent Care powered by Fast Track is dedicated to providing quick, easy, affordable, and compassionate care.Our commitment to excellence, combined with the support of Tampa General Hospital, makes TGH Urgent Care powered by Fast Track the trusted choice for your urgent medical needs. Whether you’re dealing with a minor injury, a common illness, or need preventive care, our experienced and compassionate team is here to provide the best possible care for you and your loved ones. Find the clinic closest to you and get the care you need today.


The blogs presented by TGH Urgent Care in partnership with Fast Track are not a replacement for medical care and are exclusively intended for educational purposes. The content provided here should not be construed as medical guidance. If you are encountering any symptoms, we strongly recommend that you seek an appointment with a duly qualified medical practitioner at our nearest facility.

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We are committed to responsible antibiotic prescribing practices. Our goal is to adequately treat infections while protecting our community from the harmful effects of antibiotic resistant infections. TGH Urgent Care has earned the Antibiotic Stewardship Commendation Award from the Urgent Care Association due to our ongoing commitment to this goal.

The staff was wonderful, very caring and truly cared about how I was.

Brandy P.
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The entire staff was so friendly & helpful. Our first visit here was quick, the office was very clean & they were great with my kids. We will be back for sure!

Sandra P.
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By far the nicest urgent care I've had the unfortunate opportunity to experience. The cleanliness and friendliness of this clinic are unmatched. - Sara S.

Sara S.
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You dealt with my issue promptly and efficiently and i was on my way.

Stephen S.
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Fast, quick, responsive, professional and courteous.

Melanie G.
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The wait was minimum and the PA was very understanding. The staff at the front desk could be a bit more friendly. Other than that, good overall experience.

Alexander C.
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CLEAN, CLEAN, CLEAN and very friendly!!!

Rosaria F.
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