Frequently Asked Questions

Do you require We are a walk-in facility and welcome you to come in at your convenience. No appointment or no referral required. Our state-of-the-art facilities are open from 8 a.m. to 8 p.m., seven days a week, and most visits are completed in less than an hour. Patients are seen on a first-come, first-served basis, though you can save your place in line before you arrive through our online Save My Spot system. We strive to expedite visits for all patients, but we prioritize stabilizing emergency events first.appointments?

Our board-certified medical providers offer care for a wide array of non-life-threatening illnesses and injuries, as well as basic healthcare services. If you are experiencing a medical emergency, please call 9-1-1.  Click here for a common service list on conditions treated at TGH Urgent Care.

While the services rendered will depend on care needs and the diagnosis determined with your provider, we do offer the following services at all of our locations: X-rays, EKG, incisions and drainage, laceration repair and suture removal, physicals, diagnostic testing, ear lavage, splinting, in-house lab studies, medications, and immunizations.

We accept most major insurances. We verify eligibility and benefits when you arrive to our clinics with your insurance card. Click here for a list of our accepted insurance. Before your visit, we recommend calling your insurance to verify your urgent care benefits.

Our team calls patients for results notification and referrals. Lab results are typically available in 3 to 7 days, depending on the specific test ordered, but in some instances laboratory results may take longer to be reported to us. If you have not heard from our office within 3 to 7 days, please check your patient portal, message us through your portal or call our team directly. If you’ve not heard from our referral specialists within 5 days, please call our referral team directly at 813-395-9323

We offer self-pay discounted pricing at the time of visit. An evaluation starts at $235 for patients without insurance.  If diagnostic testing, procedures or other services are required, these charges will be in addition to the evaluation cost.

We are focused on maintaining convenient access to appropriate care and testing needs related to COVID-19. We recommend patients and visitors wear masks while in our clinics. We are not a testing site. We recommend a full evaluation for all patients to determine the appropriate COVID-19 testing and treatment plans for your needs.

To reschedule or change your Save My Spot reservation, please call our team at 813-925-1903 and state that you would like to cancel or reschedule your appointment. You will then be prompted to leave a message with your First Name, Last Name, Date of Birth and the date and time of your reservation. Our team will address your request promptly and will return a call if you provide a phone number to call back.

We are open 8AM to 8PM, 7 days a week. We make every effort to staff our clinics appropriately to keep wait times to a minimum.  Walk-ins are welcome, but the best way to avoid longer wait times is to make a Save My Spot Reservation. We strive to evaluate, treat and have most patients on their way home within 30 minutes to an hour. We prioritize emergency events first.

Patients are welcome to request records by calling, using their patient portal, coming into any of our convenient locations, emailing a signed request form to medicalrecords@fasttrackurgentcare.com or faxing our signed request form to 813-749-8370. For more information, please visit our medical records page here.

To connect with someone in our billing department please call 813-616-6670. Please allow 24-48 business hours for a response so our billing team can best investigate and address your question/concern.